Job Purpose:
The Last Mile Delivery Specialist is responsible for optimizing the final stage of the delivery process, ensuring timely, cost-effective, and customer-centric transportation of goods from distribution centers to end consumers. This role focuses on route planning, carrier management, and technology integration to enhance delivery efficiency and customer satisfaction. Key Responsibilities:
1. Delivery Operations Management

• Plan and optimize daily delivery routes using GPS and route optimization software.
• Coordinate with drivers, third-party carriers, and gig workers to ensure on-time deliveries.
• Monitor real-time delivery tracking and resolve delays or failed deliveries.

2. Customer Experience & Communication

• Implement customer notification systems (SMS, email, app alerts) for delivery updates.
• Handle delivery exceptions (missed deliveries, returns, damages) and ensure swift resolution.
• Gather customer feedback to improve service quality.

3. Cost & Efficiency Optimization

• Negotiate rates with last-mile carriers (independent drivers, courier services).
• Reduce failed delivery attempts through accurate address verification and time-window scheduling.
• Analyze delivery KPIs (cost per delivery, on-time rate, first-attempt success rate).

4. Technology & Innovation

• Utilize last-mile delivery platforms (Onfleet, Routific, Bringg).
• Implement contactless delivery solutions (e-signatures, locker pickups).
• Explore emerging tech (drones, autonomous vehicles, e-bikes) for urban deliveries.

5. Compliance & Safety

• Ensure adherence to traffic laws, vehicle safety standards, and labor regulations.
• Train drivers on safe driving practices and customer service protocols.
• Maintain delivery audit logs for compliance and reporting.

Required Skills & Competencies:
Technical Skills
✔ Route Optimization Tools – Onfleet, OptimoRoute, Google Maps API
✔ Last-Mile Delivery Platforms 
✔ Data Analytics – Excel (pivot tables), Power BI (for delivery performance dashboards)
✔ Fleet Management – Telematics, fuel efficiency tracking
Soft Skills
✔ Problem-Solving – Addressing delivery bottlenecks in real time
✔ Customer-Centric Mindset – Balancing speed with service quality
✔ Communication – Liaising between drivers, customers, and warehouse teams
✔ Adaptability – Adjusting to traffic, weather, or demand fluctuations Qualifications & Experience:
Education:

• Diploma/Degree in Logistics, Supply Chain, or Business Administration
• Certifications (Preferred):
  • Certified Last Mile Professional (CLMP)
  • Six Sigma (For process improvement)

Experience:

• 3+ years in last-mile delivery, courier management, or e-commerce logistics.
• Experience with crowdsourced delivery models (UberRush, DoorDash) is a plus.
• Familiarity with urban logistics challenges (parking, traffic, zoning).